Part-Time Donation Services Associate - Leetsdale Store

Goodwill of Colorado • Denver, CO

7d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides timely, friendly, and courteous service, answers product questions, and assists customers with donations, including unloading items from vehicles or other areas. Donated goods must be handled with care, inspected, and sorted into appropriate bins or production areas for the sales floor or shipment to other locations.

The role helps maintain a safe, clean, and organized donations entrance and parking lot. Depending on assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; stock supplies; track donation levels; and communicate when a trailer or warehouse is becoming full and a truck is needed. The associate may assist drivers with loading and unloading donations, cross-train in other departments, provide backup in other areas, and report to a store or donation center as needed. Duties may extend beyond those listed.

This is a part-time position at the Leetsdale Store. Weekend and evening availability is required, and the schedule may include holidays and occasional overtime. Donation hours are Monday through Saturday, 8:00 a.m. to 8:30 p.m., and Sunday, 9:00 a.m. to 7:00 p.m. The job involves working outside in varying weather and temperatures, standing, bending, pulling pallets, lifting boxes, moving and pricing furniture, and helping customers carry out purchases and load furniture into vehicles. Pay is $20.34 per hour.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Availability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the position, including frequent lifting and carrying, pushing and pulling, reaching, twisting, bending, kneeling or crawling, squatting, and continuous walking and standing.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide friendly customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated goods carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, clean, and organized environment in the donations entrance and parking lot.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures, including safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Price furniture, assist with customer carry-outs, and load or unload furniture into customer vehicles.

Benefits

• DailyPay access to earned pay on the employee's chosen schedule; participation is voluntary.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED