Donation Services Associate - Grand Junction and Clifton Donation Center

Goodwill of Colorado • Grand Junction, CO

4d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and timely service, answers product questions, and helps unload donations when needed. Donated goods must be handled respectfully, inspected, and sorted for the sales floor or shipment to other locations.

The position helps maintain a safe, clean, and organized donation entrance and parking area. Depending on assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; monitor donation levels; keep supplies stocked; communicate when a truck is needed; and assist drivers with loading or unloading. The associate follows center policies and safety procedures, may cross-train or provide backup in other areas, and may be asked to report to a store or stand-alone center as needed. Work takes place outside in varying weather conditions and temperatures.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean donations entrance and parking area for customers and employees.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote locations to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe work environment.
• Cross-train in other departments or areas and act as backup when required.
• Report to a store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• Eligible for DailyPay, a voluntary benefit providing access to earned pay on the employee’s chosen schedule.
• Full-time Retail and Sales/Operations employees are eligible for medical, dental, vision, short-term disability, life and accidental death and dismemberment insurance, flexible spending accounts, long-term disability, and voluntary supplemental benefits.
• Eligible for paid time off including vacation, sick leave, holidays, floating holidays, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 to participate.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED