Donation Services Associate - Grand Junction and Clifton Donation Center

Goodwill of Colorado • Grand Junction, CO

4d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The role provides friendly, efficient customer service, assists with unloading donations, and handles donated goods respectfully. Associates inspect and sort donations for the sales floor or shipment to other locations, while maintaining a safe, clean, and organized donation entrance and parking area. The position may involve work at both the Grand Junction and Clifton stores, at remote donation sites, or at other centers as needed. It is an outdoor position requiring work in varying weather conditions and temperatures. Donation hours are 8 a.m. to 8:30 p.m. Monday through Sunday at stores and 9 a.m. to 5 p.m. daily at donation centers. The posted pay is $17.21 per hour.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the role, including frequent lifting and carrying, pushing and pulling, bending, twisting, kneeling, crawling, and squatting; continuous walking, standing, speaking, and hand use; and occasional climbing.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and determine their quality and whether they should go to the sales floor or be shipped to other locations.
• Maintain a safe, clean, and organized environment in donation entrance and parking lot areas.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.
• Perform additional duties as required.

Benefits

• Eligible employees may access earned pay on their own schedule through the voluntary DailyPay benefit.
• Full-time employees in Retail and Sales/Operations are eligible for medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years of age.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED