Part-Time Donation Services Associate - Tower Store

Goodwill of Colorado • Aurora, CO

1d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, provides friendly and efficient service, answers questions, and helps unload donations from vehicles or other areas. Donations must be handled with care and sorted into appropriate bins or production areas. The associate inspects donated items and sorts them for the sales floor or shipment to other locations.

The role helps maintain a safe, organized, and clean donations entrance and parking lot, and may involve maintaining remote donation centers, sheds, or trailers, including opening and closing procedures, stocking supplies, tracking donation levels, and communicating when a truck is needed. Associates follow center policies and safety procedures, may help drivers load or unload trucks, cross-train in other departments, and may be asked to report to a store or stand-alone center as needed. Work is performed outside in varying weather conditions and temperatures. Weekend availability is required; the schedule may include evenings and holidays, with occasional overtime as necessary.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and sending and receiving email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment to assist with lifting heavy objects, such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Weekend availability is required.
• Ability to meet the stated physical demands, including frequent lifting and carrying of heavy items and continuous standing and walking.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donations with care and sort them into appropriate bins or production areas.
• Inspect donations and assess quality to determine whether items should go to the sales floor or be shipped elsewhere.
• Maintain a safe, organized, and clean environment in donation entrances and parking lot areas.
• Maintain remote donation centers, sheds, or trailers when applicable, including following opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote locations to help prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to help maintain a safe work environment for employees and customers.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or stand-alone center when necessary.
• Perform additional duties and responsibilities as required.

Benefits

• Daily Pay access, allowing employees to access earned pay on their own schedule.
• Eligible part-time Retail and Sales/Operations employees may receive paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed