Part-Time Donation Services Associate - Tower Store

Goodwill of Colorado • Aurora, CO

17h • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate greets customers, answers product questions, and provides friendly and efficient assistance, which may include unloading donations from vehicles. Donated items must be handled with care, inspected, and sorted for the sales floor, other locations, or appropriate bins and production areas.

The position works outside in varying weather conditions and temperatures. Depending on the assignment, the associate may maintain remote donation centers, sheds, or trailers; follow opening and closing procedures; keep supplies stocked; monitor donation levels; and communicate when a truck is needed. The associate also helps drivers load and unload donations, maintains a safe and organized work area, follows company policies and safety procedures, and may cross-train or provide backup in other areas. Duties may include additional responsibilities as required.

Requirements

• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in various weather conditions and varying temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Weekend availability is required.

Nice To Haves

• High school diploma or equivalent is preferred.
• One year of retail experience is preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide excellent, courteous customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donations with care and sort items into appropriate bins or production areas.
• Inspect donations and determine whether items should be sorted for the sales floor or shipped to other locations.
• Maintain a safe, organized, and clean donations entrance and parking lot for customers and employees.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as necessary.
• Track and report daily donation levels at remote centers to prevent trailers from becoming overstocked.
• Communicate promptly when donation warehouses or trailers are becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to support a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to the store ADC or a stand-alone center when necessary.

Benefits

• Eligible for DailyPay, a voluntary benefit that provides access to earned pay on the employee’s chosen schedule.
• Part-time Retail and Sales/Operations employees are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; employees must be at least 18 years old to participate.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED