Part-Time Donation Services Associate - Thornton Store

Goodwill of Colorado • Thornton, CO

10d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides timely, friendly customer service, assists customers with unloading donations, and handles donated goods carefully and respectfully. The role includes inspecting and sorting donations, maintaining a safe and orderly donations entrance and parking area, and supporting donation-center operations. The work may take place at a store or remote donation site and requires working outside in varying weather and temperatures. Weekend and evening availability is required; the schedule may also include holidays and occasional overtime. Pay is $17.01 per hour. Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. The position is eligible for DailyPay, and employees may contribute to the retirement plan on a pre-tax or post-tax basis if they are at least 18 years old.

Requirements

• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands of the job, including frequent lifting, carrying, pushing and pulling, reaching, bending, kneeling or crawling, squatting, walking, and standing; some climbing is required.
• Weekend and evening availability is required.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of retail experience preferred.

Responsibilities

• Greet customers promptly, answer product questions as needed, and provide courteous customer service.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items carefully and sort them into appropriate bins or production areas.
• Inspect donations and determine whether items are appropriate for the sales floor or should be shipped to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot.
• When assigned to a remote donation center, shed, or trailer, follow opening and closing procedures and keep supplies stocked.
• Track and report donation levels at remote sites to prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail-center and donation-center policies, procedures, and safety processes.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store ADC or stand-alone center when necessary.

Benefits

• DailyPay access to earned pay on the employee’s chosen schedule; voluntary benefit.
• Paid holidays for eligible part-time Retail and Sales/Operations employees.
• Sick leave for eligible part-time Retail and Sales/Operations employees.
• Jury duty leave for eligible part-time Retail and Sales/Operations employees.
• Bereavement leave for eligible part-time Retail and Sales/Operations employees.
• Retirement plan contributions on a pre-tax or post-tax (Roth) basis for eligible employees aged 18 or older.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED