Donation Processing Associate

The Salvation Army Central Territory • Cudahy, WI

1d • Onsite

About The Position

The Donation Processing Associate is the first point of contact for donors at The Salvation Army Thrift Store. The role combines customer service and donation processing to help turn donations into funding for community programs. The associate processes and tracks donations, maintains the donation area, supports production, and safeguards donated materials and equipment. Training is provided on donation processing, production standards, and store procedures, with ongoing coaching and support from store leadership. The position is part-time, 25 hours per week, in Cudahy, Wisconsin, with flexible scheduling Monday through Saturday, including days, evenings, weekends, and holidays. Pay is $12.50 per hour.

Requirements

• High school diploma or currently pursuing a high school diploma.
• Strong English communication skills for interactions with donors and team members.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule, including weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors and provide assistance and exceptional donor service.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours.
• Optional voluntary life insurance.
• 403(b) retirement savings plan.
• Access to additional voluntary benefit options.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training and ongoing coaching and support from store leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED