Donation Processing Associate

The Salvation Army Central Territory • Rockford, IL

1d • Onsite

About The Position

The Donation Processing Associate works at The Salvation Army Thrift Store and helps turn donated items into funding for community programs. The role is a first point of contact for donors and combines customer service, donation processing, and support for store production. Paid training is provided in donation processing, production standards, and store procedures, with ongoing coaching and support from store leadership. The position is based in Rockford, Illinois, pays $16.00 per hour, and is full-time at 40 hours per week. The schedule includes evenings, weekends, and holidays as scheduled.

Requirements

• High school diploma or currently pursuing a high school diploma.
• Strong English communication skills for interactions with donors and team members.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule that includes weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors, offer assistance, and provide exceptional donor service.
• Process and track donations accurately.
• Keep the donation area clean and well organized.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage.
• Employer-paid basic life and AD&D insurance.
• Employer-paid basic long-term disability coverage.
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage.
• Paid vacation, sick time, and holidays.
• Flexible spending accounts.
• 403(b) retirement savings plan.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training.
• Ongoing coaching and support from store leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED