Donation Processing Associate

The Salvation Army Central Territory • Iowa City, IA

1d • Onsite

About The Position

The Donation Processing Associate works at The Salvation Army Thrift Store in Iowa City, Iowa, helping turn donations into funding for community programs. The role is a first point of contact for donors and combines customer service, donation processing, and support for store production. The position pays $12.00 per hour and is part-time, scheduled for 19 hours per week, including evenings, weekends, and holidays as scheduled.

Paid training is provided on donation processing, production standards, and store procedures, with ongoing coaching and support from store leadership. Success is measured through positive donor feedback, an organized donation area, meeting daily production goals, teamwork, reliable attendance and punctuality, and accurate donation tracking and receipting.

Requirements

• High school diploma or currently pursuing a high school diploma.
• Strong English communication skills for interacting with donors and team members.
• Basic computer skills and the ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule that includes weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors, provide exceptional service, and offer assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power-sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• Paid training
• Ongoing coaching and support from store leadership
• Employee discount
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED