Donation Processing Associate

The Salvation Army USA Central Territory • Cudahy, WI

1d • Onsite

About The Position

The Donation Processing Associate is the first point of contact for donors at The Salvation Army Thrift Store. The role combines donor customer service, donation processing, and support for community programs funded by donations. The associate processes and tracks donations, maintains the donation area, handles and sorts materials, and supports production as needed. Paid training and ongoing coaching are provided.

Requirements

• High school diploma or currently pursuing one.
• Strong English communication skills for interactions with donors and team members.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule, including weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.
• Reliable attendance and punctuality.

Responsibilities

• Greet donors, provide assistance, and deliver exceptional donor service.
• Process and track donations accurately, including receipting.
• Maintain a clean, organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.
• Meet daily production goals and collaborate with the team.

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours.
• Optional voluntary life insurance.
• 403(b) retirement savings plan.
• Access to additional voluntary benefit options.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training and ongoing coaching.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED