Donation Processing Associate

The Salvation Army USA Central Territory • Noblesville, IN

4h • Onsite

About The Position

The Donation Processing Associate serves as the first point of contact for donors at The Salvation Army Thrift Store. The role combines donor customer service, donation processing, and mission-driven work that supports The Salvation Army’s community programs. The position is part-time, scheduled for 25 hours per week, with flexible scheduling Monday through Sunday, including days, evenings, and weekends.

Paid training is provided on the donation process, production standards, and store procedures, with ongoing coaching and support from store leadership. The role also offers an opportunity to build retail and customer service skills.

Requirements

• High school diploma or currently pursuing a high school diploma.
• Strong English communication skills for interactions with donors and team members.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule, including weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors and offer assistance, providing exceptional donor service.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours.
• Optional voluntary life insurance.
• 403(b) retirement savings plan.
• Access to additional voluntary benefit options.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training and ongoing coaching and support from store leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED