Donation Processing Associate

The Salvation Army Central Territory • Zion, IL

2d • Onsite

About The Position

The Donation Processing Associate is the first point of contact for donors at The Salvation Army’s Zion location. This part-time role combines donor customer service, donation processing, and mission-driven work that supports The Salvation Army’s community programs and thrift stores. The position pays $15.00–$16.00 per hour and is scheduled for up to 28 hours per week, generally from 10:00 a.m. to 3:00 p.m.; hours may vary and include Sundays. The role requires availability for a flexible schedule that includes weekends, holidays, and evenings.

The Salvation Army is an international movement and part of the universal Christian church. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Thrift stores help fund Adult Rehabilitation Centers and provide affordable shopping options.

The associate provides donor assistance, accurately processes and tracks donations, and helps keep the donation area clean and organized. Duties also include sorting and handling donations, supporting production, safeguarding donated materials and equipment, reporting issues, and informing donors about acceptable materials and pickup services for heavy items. The work involves extended standing and walking, lifting and moving loads, and exposure to varying weather conditions.

Requirements

• High school diploma or currently pursuing a high school diploma.
• Strong English communication skills for interactions with donors and team members.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass a pre-employment background check.
• Availability for a flexible schedule that includes weekends, holidays, and evenings.
• Ability to regularly lift and move up to 50 pounds and occasionally lift and move up to 100 pounds.
• Ability to stand for extended periods and walk, reach, climb, balance, stoop, kneel, and crouch as needed.
• Ability to work in various weather conditions, including outdoor exposure.

Responsibilities

• Greet donors and provide exceptional service and assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks according to center policy.
• Power sort donations as they arrive, where applicable.
• Support production processes as needed.
• Safeguard donated materials and assigned equipment.
• Report complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Benefits

• 403(b) retirement savings plan with immediate eligibility.
• Voluntary life insurance options.
• Paid time off prorated for part-time employees.
• Vacation days, with accrual beginning after the first month and eligibility after 90 days.
• Personal days, with eligibility after 90 days.
• Sick days with discretionary days.
• Paid holidays with immediate eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED