Donation Liaison - Satellite

Gift of Hope • Peoria, IL

20d • $66,000 - $74,000

About The Position

The Donation Liaison develops and maintains a positive donation culture with assigned hospitals to help achieve donation goals. The role works with internal and external partners to ensure donors and potential donor families are offered the opportunity for donation. It facilitates donation through policy implementation, evaluation, authorization, and family support throughout the donation process.

The position has organ and tissue authorization responsibilities and hospital development responsibilities. It responds to referrals, evaluates potential donors, collaborates with hospital staff and Gift of Hope medical personnel, supports donor families, and helps hospitals improve donation outcomes. The role also provides education and serves as a resource on organ and tissue donation.

The compensation range is $66,000–$74,000 annually. The position works in remote office and hospital clinical environments, with travel to hospitals across the service area and to the Itasca office as needed. Work outside normal business hours, including nights and weekends, is required.

Requirements

• Bachelor’s degree from an accredited institution in an allied healthcare field, business administration, education, advocacy, or a related field; equivalent work experience may substitute.
• Comfort and confidence in situations involving emotional distress, dying, and death.
• Ability to interpret verbal and non-verbal communication and demonstrate situational awareness, compassion, and empathetic listening.
• Ability to communicate effectively and compassionately with potential donor families about organ and tissue donation.
• Ability to multitask and coordinate activities in an environment where priorities change quickly.
• Attention to detail and ability to maneuver through chart documentation.
• Previous training or presentation experience.
• Ability to persuasively influence senior-level hospital staff to change policy or practice.
• Demonstrated ability to analyze and interpret data.
• Ability to communicate policies, procedures, and regulations effectively.
• Ability to work with a high degree of autonomy and develop alternatives to meet the needs of hospitals, families, and Gift of Hope.
• Ability to learn and understand hospital administrative and clinical functions.
• Basic computer skills and ability to operate audiovisual equipment, including overhead or LCD projectors, VCRs, and video cameras.
• Ability to hear, speak, and convey information; hear and comprehend clinical information; and deliver presentations using multimedia equipment.
• Manual dexterity to input data.
• Comfort with being present at the time of death in ICU and operating room settings.
• Ability to travel to multiple locations in Illinois and northwest Indiana in one day and access to reliable transportation.
• Ability to carry a mobile device and cell phone and remain accessible during assigned call schedules and regular working hours.

Responsibilities

• Advance Gift of Hope’s mission, vision, and core values and follow applicable policies and procedures.
• Respond to organ and tissue referrals at assigned hospitals and throughout the Donation Service Area.
• Conduct early on-site or phone evaluations and review medical records for potential donor eligibility and suitability.
• Participate in medical rounds with neuro and trauma services and facilitate necessary testing and services.
• Conduct patient care conferences with hospital staff during critical points in referral or authorization.
• Assess medical status and donor potential in conjunction with the Administrator-on-Call and/or Gift of Hope Medical Director.
• Document findings and follow-up plans in hospital charts and communicate with hospital staff.
• Communicate relevant information to the Donor Resource Center and Administrator-on-Call.
• Gather clinical and social or emotional information and determine the legal next of kin or decision maker.
• Facilitate donation for first-person registry donors and help families understand the donation process.
• Build rapport with donor families; compassionately explain donation, seek authorization, counsel and support families, and provide post-operative outcomes.
• Meet the minimum authorization rate and participate in departmental quality assurance initiatives.
• Serve as an expert hospital resource on organ and tissue donation.
• Conduct medical record reviews with hospital quality assurance teams to identify missed donation opportunities.
• Establish relationships with hospital staff and collaborate with hospital administration to improve performance.
• Track hospital results, review donation outcomes, identify opportunities, and develop solutions to barriers in the donation process.
• Facilitate hospital programs and committees related to organ and tissue donation.
• Develop and present professional education programs, including unit-specific presentations, physician in-services, medical grand rounds, and ethics committee presentations.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance options for full-time employees
• Generous paid time off plan
• 403(b) retirement plan with company match
• Tuition reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid parental leave
• Annual employer-funded lifestyle spending accounts to support wellness needs
• Employee Assistance Program and partnership with Critical Incident Stress Consultants for personal, work, financial, or family support

What This Job Offers

• Job Type: Full-time