Donation Attendant

Horizon Goodwill•Shepherdstown, WV

1d•$13 - $13•Onsite

About The Position

The Donation Attendant accepts qualified donations at the designated store donation area and provides donors with a positive experience through customer service, careful handling of donations, and education about Goodwill's mission. The role also supports donation processing, store cleanliness, product flow, safety, and compliance with company and store procedures.

Requirements

Reliable transportation.
Successfully pass a criminal background screening.
Ability to lift, push, and pull up to 50 pounds, with or without assistance.

Nice To Haves

High school diploma or equivalent preferred, but not required.

Responsibilities

Provide exceptional donor service, including greeting donors within 10 seconds, evaluating donations, following the do-not-accept list, assisting donors, handling donations carefully, and maintaining an organized donation area.
Accurately track donations according to established standards.
Encourage donors to complete feedback surveys as required.
Sort donations into textile or hard-goods categories according to guidelines, disposing only of obvious trash.
Maintain efficient product flow in accordance with company policies and procedures.
Represent Goodwill by consistently demonstrating HGI values and providing excellent service in all interactions.
Help maintain store and donation-area cleanliness by picking up trash, sweeping, mopping, dusting, emptying trash cans, and keeping hangers and racks orderly.
Assist production associates with material-handling needs.
Follow required safety and security procedures, including using protective equipment.
Comply with company and store policies and procedures, including opening and closing tasks and timely, accurate completion of required paperwork.
Participate in training, including cross-training for other store positions.
Perform other duties as assigned.