Donation Attendant
About The Position
Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations, issuing receipts, helping donors and coworkers lift items, maintaining the stockroom, and assisting customers and donors. The attendant sorts incoming donations into appropriate carts or bins, assesses their quality, and sorts and prices hard goods. The role also involves keeping production and other directed store areas clean and safe, following consumer product safety procedures, and maintaining the required appearance and dress code.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
- Ability to read, write, speak, and understand English.
- Regularly lift and/or move up to 40 pounds.
- Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to stand and walk for long periods of time.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn from side to side and lean to remove items from containers.
Responsibilities
- Greet customers courteously and provide prompt, efficient, accurate, and professional customer service.
- Receive donations professionally and issue receipts for donated articles.
- Assist customers with lifting items into and out of their vehicles and help coworkers or donors with lifting items.
- Sort incoming donations into appropriate carts or bins and assess their quality.
- Sort and price hard goods.
- Keep the production area clean and safe, and maintain other store areas as directed.
- Maintain a well-groomed appearance and follow the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Refer customer or donor complaints to management in a timely manner.
- Perform other duties assigned by the Team Leader.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
