Donation Attendant
About The Position
Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations, issuing receipts, helping coworkers or donors lift items, maintaining the stockroom and production area, and assisting customers and donors. The position requires courteous, professional customer service; sorting and assessing donated items; sorting and pricing hard goods; and keeping the production area clean and safe. The attendant also provides general information, assists processors, follows Consumer Product Safety Commission procedures and other Public Protection Guidelines, responds calmly to emergencies, and refers complaints to management. The work involves regularly standing and walking for long periods, lifting or moving items weighing up to 40 pounds, and stooping, bending, kneeling, pushing, pulling, turning, and reaching into containers. The work environment’s noise level is usually moderate.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
- Ability to read, write, speak, and understand English.
- Regularly lift and/or move up to 40 pounds.
- Required vision includes close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Ability to stand and walk for long periods.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn from side to side and lean and remove items from containers.
Responsibilities
- Greet customers and donors courteously and provide prompt, efficient, accurate customer service.
- Receive donations professionally and issue donation receipts.
- Assist customers with lifting items in and out of their vehicles, and assist coworkers or donors with lifting items.
- Sort incoming donations into appropriate carts or bins and assess their quality.
- Sort and price hard goods.
- Keep the production area clean and safe, as well as other store areas as directed.
- Maintain a well-groomed appearance and comply with the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- Respond calmly to emergency situations.
- Refer customer and donor complaints to management promptly.
- Perform other duties assigned by the Team Leader.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
