Donation Attendant
About The Position
Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations, issuing receipts, assisting co-workers or donors with lifting items, maintaining the stockroom, and greeting and assisting donors and customers. The attendant sorts incoming donations into appropriate carts or bins, assesses donation quality, and sorts and prices hard goods. The role also involves keeping the production area clean and safe, providing general information, assisting processors when needed, following Consumer Product Safety Commission procedures and other Public Protection Guidelines, and responding calmly to emergencies. Customer or donor complaints are referred to management in a timely manner; other duties may be assigned by the Team Leader.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
- Ability to read, write, speak, and understand English.
- Regularly lift and/or move up to 40 pounds.
- Vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand and walk for long periods.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn from side to side and lean to remove items from containers.
Responsibilities
- Greet customers courteously and professionally and provide prompt, efficient, and accurate customer service.
- Receive donations professionally and issue donation receipts for donated articles.
- Assist customers with lifting items in and out of their vehicles.
- Sort incoming donations into the proper carts or bins and determine donation quality.
- Sort and price hard goods.
- Keep the production area clean and safe, as well as other store areas as directed.
- Maintain a well-groomed appearance and comply with the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Refer customer and donor complaints to management in a timely manner.
- Perform other duties as assigned by the Team Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
