Donation Attendant
About The Position
Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations, issuing receipts, helping coworkers or donors lift items, maintaining the stockroom, and assisting donors and customers. The position involves sorting incoming donations into appropriate carts or bins and assessing their quality, sorting and pricing hard goods, and keeping the production area and other assigned store areas clean and safe. The attendant follows Consumer Product Safety Commission procedures and other Public Protection Guidelines, maintains the required appearance and dress code, and refers complaints to management.
Requirements
- Ability to adhere to the organization’s Core Principles.
- Knowledge of retail and/or stock handling.
- Ability to listen to and follow directions.
- Ability to provide excellent customer service.
- Ability to react calmly and respond to emergency situations.
- Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
- Ability to read, write, speak, and understand English.
- Ability to regularly lift or move up to 40 pounds and occasionally lift or move up to 40 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Ability to stand and walk for long periods.
- Ability to stoop, bend, kneel, push, and pull.
- Sufficient mobility to turn side to side, lean, and remove items from containers.
Responsibilities
- Greet customers courteously and provide prompt, efficient, and accurate customer service.
- Receive donations professionally and issue donation receipts.
- Assist customers with lifting items into and out of their vehicles.
- Sort incoming donations into appropriate carts or bins and assess their quality.
- Sort and price hard goods.
- Keep the production area clean and safe, along with other store areas as directed.
- Maintain a well-groomed appearance and follow the dress code, including wearing a name badge and vest.
- Provide general information to customers and donors.
- Assist processors when needed.
- Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
- React calmly and respond to emergency situations.
- Refer customer and donor complaints to management promptly.
- Perform other duties as assigned by the Team Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
