Donation Attendant

GOODWILL INDUSTRIES OF DALLAS INC • Plano, TX

2d • $15 - $15

About The Position

Under the direction of the Team Leader and Production Team Leader, the Donation Attendant greets customers and donors and processes donations. The role includes receiving donations and issuing receipts, helping customers and coworkers lift items, maintaining the stockroom and production area, sorting and pricing hard goods, and providing customer and donor assistance. The attendant is also expected to maintain a well-groomed appearance and follow the organization’s dress code, safety procedures, and public protection guidelines.

Requirements

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen to and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles related to garment classification, such as gowns, shirts, and pants.
• Ability to read, write, speak, and understand English.
• Regularly lift and/or move up to 40 pounds; occasionally lift and/or move up to 40 pounds.
• Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to stand and walk for long periods.
• Ability to stoop, bend, kneel, push, and pull.
• Sufficient mobility to turn from side to side and lean and remove items from containers.

Responsibilities

• Greet customers and donors courteously and provide prompt, efficient, and accurate customer service.
• Receive donations professionally and issue receipts for donated articles.
• Assist customers with lifting items in and out of their vehicles, and assist coworkers or donors with lifting items as needed.
• Sort incoming donations into the appropriate carts or bins and determine donation quality.
• Sort and price hard goods.
• Keep the production area clean and safe, and maintain other store areas as directed.
• Provide general information to customers and donors.
• Assist processors when needed.
• Follow Consumer Product Safety Commission procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer customer and donor complaints to management in a timely manner.
• Maintain a well-groomed appearance and follow the appropriate dress code, including wearing a name badge and vest.
• Perform other duties as assigned by the Team Leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed