Donation Center Attendant-Batesville ADC

Memphis Goodwill•Batesville, MS

12h•Onsite

About The Position

This role is responsible for ensuring donor and customer delight at the donation center. Key duties include greeting donors, unloading donations, providing tax receipts, and maintaining accurate donation counts. The attendant is also responsible for the stewardship of donated items, ensuring they remain property of Memphis Goodwill and are not used personally. This includes categorizing donations, maintaining the site according to image and safety standards, and managing supplies. The position requires adherence to company policies, safety procedures, and accurate reporting of equipment and donor information. The attendant may also assist the transportation team, communicate with leadership and peers, and attend training sessions. Other duties may be assigned by leadership.

Requirements

Ensures 100% donor and customer delight.
Greets donors in a prompt, friendly, and courteous manner within 10 seconds.
Understands that donations are unloaded from vehicles, offers tax receipts and maintain accurate daily counts of donations.
Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill river.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies in an efficient manner.
Responsible to secure and appropriately use those supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Whenever possible; assist the Transportation team with the delivery and pick up of equipment both full and empty.
Responsible for performing these and all assigned duties within the framework of our Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership.
May be asked to participate in activities outside of Goodwill.
Attend in-service and related training as assigned by team leader coach.
Other duties as assigned by ADC or Operations Leadership.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly, friendly, and courteously within 10 seconds.
Unloads donations from vehicles.
Offers tax receipts and maintains accurate daily counts of donations.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment whenever possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site.
Supports ADC peers on specific duties as needed or requested by leadership.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned by team leader coach.
Performs other duties as assigned by ADC or Operations Leadership.