Donation Center Attendant-Covington ADC

Memphis Goodwill•Covington, TN

12h•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation center, and adhering to company policies and safety standards. This role involves direct interaction with donors, sorting and categorizing donations, and assisting with supply management and equipment handling. The attendant also plays a role in team communication and training.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to understand that donations are unloaded from vehicles, offer tax receipts, and maintain accurate daily counts.
Understanding of the stewardship of donated items.
Ability to break down donations into categories.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner and secure and appropriately use those supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Following good safety and security practices, including reporting safety hazards and injuries.
Ensuring proper accuracy of donor tracking and counts.
Ensuring proper use and accurately reporting of on-hand equipment.
Working in a safe manner and adhering to proper handling of material movement equipment.
Communicating any safety hazards or concerns.
Assisting the Transportation team with the delivery and pick up of equipment both full and empty whenever possible.
Performing duties within the framework of Guiding Principles.
Communicating with trainers and leadership on opportunities found in the ADC site.
Supporting ADC peers on specific duties as needed.
Attending in-service and related training as assigned by team leader coach.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily counts.
Manages donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains the drive-through and ADC site according to image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill policies and procedures, follows good safety and security practices, and reports hazards and injuries.
Ensures accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper material movement equipment handling, and communicates safety concerns.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership about site opportunities and supports peers.
May participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by leadership.