Donation Center Attendant-Kirby Parkway ADC
About The Position
The Donation Center Attendant is responsible for ensuring donor and customer delight, managing the intake and processing of donations, and maintaining the donation center site according to safety and operational standards. This role involves direct interaction with donors, accurate record-keeping, and adherence to company policies and procedures. The attendant will also assist with supply management, equipment handling, and potentially support transportation teams. Communication with leadership and peers is essential for continuous improvement and operational efficiency.
Requirements
- Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
- Ability to understand that donations are unloaded from vehicles, offer tax receipts, and maintain accurate daily counts of donations.
- Responsibility for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill.
- Ability to break down donations into categories.
- Ability to maintain drive-through and ADC site in accordance with image and safety standards.
- Responsibility for ordering and maintaining supplies in an efficient manner.
- Responsibility to secure and appropriately use supplies.
- Adherence to all Memphis Goodwill and personnel policies and procedures.
- Following good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
- Ensuring proper accuracy of donor tracking and counts.
- Ensuring proper use and accurately reporting of on-hand equipment.
- Working in a safe manner, adhering to proper handling of material movement equipment and communicating any safety hazards or concerns.
- Assisting the Transportation team with the delivery and pick up of equipment both full and empty whenever possible.
- Performing duties within the framework of Guiding Principles.
- Communicating with trainers and leadership on opportunities found in the ADC site and supporting ADC peers on specific duties as needed.
- Attending in-service and related training as assigned by team leader coach.
- Performing other duties as assigned by ADC or Operations Leadership.
Nice To Haves
- May be asked to participate in activities outside of Goodwill.
Responsibilities
- Ensure 100% donor and customer delight.
- Greet donors promptly and courteously, unload donations, offer tax receipts, and maintain accurate daily counts.
- Ensure proper stewardship of all donated items, preventing personal use and maintaining them as property of Memphis Goodwill.
- Break down donations into categories.
- Maintain the drive-through and ADC site in accordance with image and safety standards.
- Order and maintain supplies efficiently and securely.
- Adhere to all Memphis Goodwill and personnel policies and procedures.
- Follow good safety and security practices, reporting hazards and injuries.
- Ensure proper accuracy of donor tracking and counts.
- Ensure proper use and accurate reporting of on-hand equipment.
- Work safely, adhere to proper material movement equipment handling, and communicate safety concerns.
- Assist the Transportation team with equipment delivery and pick-up when possible.
- Perform duties within the framework of Guiding Principles.
- Communicate opportunities and support peers as needed.
- Attend in-service and related training.
- Perform other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
