Donation Center Attendant-Arlington ADC

Memphis Goodwill•Arlington, TN

10h•Onsite

About The Position

This role is responsible for ensuring donor and customer delight at the Arlington Donation Center (ADC). Key duties include greeting donors, unloading donations, providing tax receipts, and maintaining accurate donation counts. The attendant must ensure the stewardship of all donated items, categorizing them appropriately and maintaining the drive-through and ADC site according to image and safety standards. This position also involves managing and securing supplies, adhering to company policies and safety procedures, and accurately tracking donor information and equipment. The attendant may assist the transportation team, communicate with leadership about site opportunities, and support peers. Participation in activities outside of Goodwill and attending assigned training are also part of the role. Other duties may be assigned by leadership.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Understanding of the process for unloading donations from vehicles.
Ability to offer tax receipts.
Ability to maintain accurate daily counts of donations.
Understanding of stewardship of donated items.
Ability to break down donations into categories.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies efficiently.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Adherence to good safety and security practices.
Ability to report safety hazards and injuries to leadership and/or risk management.
Ability to ensure proper accuracy of donor tracking and counts.
Ability to ensure proper use and accurately reporting of on-hand equipment.
Ability to work in a safe manner.
Adherence to proper handling of material movement equipment.
Ability to communicate any safety hazards or concerns.
Willingness to assist the Transportation team with equipment delivery and pick up.
Ability to perform duties within the framework of Guiding Principles.
Ability to communicate with trainers and leadership on site opportunities.
Ability to support ADC peers on specific duties.
Willingness to participate in activities outside of Goodwill.
Ability to attend in-service and related training as assigned.

Nice To Haves

Experience in a donation center or customer service role.
Familiarity with material movement equipment.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors in a prompt, friendly, and courteous manner within 10 seconds.
Ensures donor understands the process for unloading donations from vehicles.
Offers tax receipts and maintains accurate daily counts of donations.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used for personal reasons.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies in an efficient manner and securing/appropriately using those supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment whenever possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site.
Supports ADC peers on specific duties as needed.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.