Donation Center Attendant-Atoka ADC

Memphis Goodwill•Munford, TN

8h•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing the donation process from greeting donors to breaking down and categorizing donations. This role also involves maintaining the site's appearance and safety standards, managing supplies, and adhering to company policies and procedures. The attendant will accurately track donations, report equipment usage, and assist the transportation team when possible. Communication with leadership and peers is essential, as is participation in training and other assigned duties.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to understand that donations are property of Memphis Goodwill and not for personal use.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner and secure and appropriately use those supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Ability to communicate with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed.
Ability to attend in-service and related training as assigned by team leader coach.

Nice To Haves

Assisting the Transportation team with the delivery and pick up of equipment both full and empty.
Participating in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly, unloads donations, offers tax receipts, and maintains accurate daily counts.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering, maintaining, and appropriately using supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures, follows good safety and security practices, and reports safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment, and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.