DONATION CENTER ASSOCIATE

Goodwill Industries of Arkansas•Fayetteville, AR

2d•$11 - $11

About The Position

The Donation Center Associate assists contributors with donations and moves materials within the store as needed. The associate is expected to uphold Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with coworkers, clients, customers, and management. The role requires a professional, courteous, flexible approach, the ability to work in a multitask environment, and the ability to use a hand truck and lift up to 50 pounds.

Requirements

High school education.
0 to 6 months of related experience and/or training.
Communication skills.
Mathematical skills.
Critical-thinking skills.
Decision-making skills.
Supervisory experience.
Planning, organizing, and project-management skills.
Ability to use a hand truck and work in a multitask environment.
Ability to lift 50 pounds.

Responsibilities

Accept donations, assist contributors, and issue donation receipts.
Maintain a professional and courteous attitude, remain flexible, and take on new responsibilities as needed.
Commit to personal and job improvement and team building.
Treat customers and contributors according to the GUEST approach: Greet, Understand, Explain, Suggest, and Thank.
Pre-sort donations, separate salvage, and remove items as directed.
Use a hand truck to move materials around the donation center and move materials within the store as needed.
Accept donations of good quality and politely refuse unacceptable items.
Sort donations into established categories and safely pack them for transport.
Help unload unfinished goods from trucks, move them to the proper staging area, and assist team members with distribution of goods.
Maintain a clean and safe environment.
Complete accurate daily and weekly records when assigned.
Perform other related duties as required or assigned.