Donation Center Attendant

RWB Thrift•Gladstone, OR

About The Position

Donation Center Attendants provide donors and customers with a positive experience. They greet donors, receive and process donations, thank donors for their contributions, explain store donation policies, and provide receipts. The role also includes customer assistance and maintaining the organization, safety, and standards of assigned store areas. Employees may be assigned to work in different areas or switch tasks according to operational needs. The position involves regular interaction with customers, donors, and coworkers in a busy, fast-paced, noisy, brightly lit environment. It requires flexibility, dependable attendance, and the ability to perform repetitive tasks and stand for extended periods. M&M Management is an equal opportunity employer committed to diversity, inclusion, and a welcoming, respectful, and supportive work environment. Reasonable accommodations are available to ensure equal access to employment opportunities for qualified individuals with disabilities.

Requirements

High school diploma or GED preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.
Ability to safely perform essential job functions and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
Ability to stand for extended periods.
Ability to perform repetitive motions and manual tasks involving hand and arm movements, grasping, holding, turning, and fine motor skills.
Ability to maintain balance and agility on narrow, slippery, or moving surfaces and during agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Effective communication and interpersonal skills for regular interactions with customers, donors, and coworkers.
Flexibility to switch tasks or departments and work in all areas as assigned.
Fundamental understanding of written and spoken English and the ability to communicate in English may be necessary for workplace interactions and instructions.
Regular, punctual attendance and dependability.
Integrity, ethical conduct, humility, adaptability, attention to detail, inclusion, teamwork, informal communication skills, resilience, and professionalism.

Nice To Haves

Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

Greet and assist customers and donors.
Receive and process donations, thank donors, provide information about donation policies, and issue donation receipts.
Maintain organization and color order on the sales floor.
Return products to their designated locations.
Promptly pick up fallen items, address spills, and clean up breakage to remove potential safety hazards.
Organize and maintain assigned departments according to organizational standards.
Prioritize attention to detail, accuracy, and timeliness when completing tasks.
Follow safety procedures and guidelines.
Fulfill other duties as assigned by the leadership team.
Comply with company policies and procedures.