Donation Center Attendant

RWB Thrift • Lawnside, NJ

3d • Onsite

About The Position

Donation Center Attendants provide a positive experience for donors and customers. They greet donors, receive and process donations, thank donors for their contributions, explain the store’s donation policies, and provide receipts. The role also includes assisting customers, maintaining sales-floor organization, and supporting safe, timely operations across assigned departments. Employees may be asked to switch tasks or departments based on operational needs and are expected to work in all assigned areas.

The work takes place in a consistently busy, fast-paced, noisy, and brightly lit store environment, with regular interactions with customers, donors, and coworkers. M&M Management is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations to qualified individuals with disabilities.

Requirements

• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.
• Ability to safely and effectively perform essential job functions and meet qualitative and quantitative productivity requirements.
• Ability to occasionally lift and carry up to 25 pounds, frequently exert up to 25 pounds of force, and constantly apply negligible force when handling objects.
• Ability to stand for extended periods.
• Ability to perform repetitive motions, including extending hands and arms in any direction and working primarily with fingers.
• Manual dexterity to seize, hold, grasp, turn, or otherwise work with the hands.
• Ability to maintain balance on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
• Visual acuity at 20 inches or less and 20 feet or more.
• Must wear closed-toe shoes for safety.
• Ability to work effectively in a fast-paced, noisy, and brightly lit environment.
• Effective communication and interpersonal skills for regular interactions with customers, donors, colleagues, and supervisors.
• Fundamental understanding of written and spoken English and ability to communicate verbally and in writing in English may be necessary for some interactions.
• Regular and punctual attendance; dependability, integrity, adaptability, attention to detail, inclusion, teamwork, resilience, and professionalism.

Nice To Haves

• Previous thrift, retail, warehouse, or customer-facing experience.

Responsibilities

• Greet and assist customers and donors.
• Receive and process donations, explain donation policies, thank donors, and provide receipts.
• Maintain organization and color order on the sales floor.
• Return products to their designated locations.
• Promptly pick up fallen items, address spills, and clean up breakage to remove potential safety hazards.
• Organize and maintain assigned departments to organizational standards.
• Prioritize attention to detail, accuracy, and timeliness.
• Follow safety procedures and guidelines.
• Comply with company policies and procedures.
• Perform other duties as assigned by the leadership team.
• Switch tasks or departments and work in assigned areas based on operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED