Donation Attendant- Mansfield
About The Position
Donation Attendants operate Attended Donation Centers (ADCs) and receive donated goods from the public. The role assists donors, sorts donations, and prepares materials for transportation to the distribution center. It supports Goodwill’s mission of improving people’s lives through the power of work by engaging donors and recovering donated goods. The position provides donor service, follows donation acceptance guidelines, sorts and stages goods, maintains records, and keeps the donation site organized. It also supports transportation pickups, follows safety and security procedures, and participates in required training, drills, and meetings. The primary work environment is an ADC, which may be outdoors, trailer-based, or semi-enclosed.
Requirements
- High school diploma, GED, or an equivalent combination of education and experience.
- Ability to provide friendly, professional customer service and represent the Goodwill mission positively to donors and the public.
- Ability to work independently and manage responsibilities at a remote donation site with minimal supervision.
- Ability to follow donation acceptance guidelines and tactfully accept or decline donated items.
- Ability to safely handle donated goods using proper lifting techniques and required personal protective equipment (PPE).
- Ability to organize and pre-sort donated items according to established procedures.
- Ability to maintain accurate donation records and issue receipts.
- Ability to identify and report safety hazards, operational concerns, or suspicious activity.
- Ability to perform physical work, including lifting, sorting, and moving donated goods in indoor and outdoor environments.
- Ability to stand and walk for extended periods, primarily outdoors or in semi-covered environments.
- Ability to regularly lift, move, and handle materials weighing up to 50 pounds and occasionally team lift up to 100 pounds.
- Ability to bend, stoop, kneel, and reach when handling and sorting donations.
- Ability to push and pull carts or containers of donated goods.
- Successful completion of a background check is required for employment.
Nice To Haves
- Prior customer service experience.
Responsibilities
- Greet donors promptly and provide friendly, professional customer service.
- Assist donors with unloading donated items from vehicles.
- Communicate Goodwill’s mission and donation guidelines to donors as appropriate.
- Provide donation receipts according to agency procedures.
- Accept or decline donated items tactfully in accordance with established criteria.
- Pre-sort donated items into designated containers according to classification guidelines.
- Label and stage containers for safe and efficient transportation to the warehouse.
- Break down cardboard and dispose of trash or unusable materials properly.
- Maintain donation logs and accurately record donation activity.
- Open and secure the donation center according to operational procedures.
- Make required morning and evening check-in calls and complete daily operational reports.
- Maintain the cleanliness and organization of the donation site, including the building, trailer, and surrounding area.
- Keep containers and staging areas organized for transportation pickups.
- Monitor donation volume and notify distribution leadership when containers approach capacity.
- Assist Goodwill transportation staff with loading or unloading donations when trucks arrive.
- Ensure containers are properly staged and ready for scheduled pickups.
- Use required PPE and follow safe lifting and material-handling procedures.
- Identify and promptly report safety hazards or operational concerns.
- Safeguard agency property, donated goods, and site equipment.
- Immediately report accidents, incidents, theft, or suspicious activity according to agency procedures.
- Maintain a professional appearance and follow agency dress code standards.
- Participate in required safety drills, training sessions, and operational meetings.
- Perform additional duties as assigned to support donation center operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
