DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations by receiving, processing, stocking, and selling donated goods. The role provides friendly, efficient service at the register, in the donation area, and on the sales floor, rotating among donor door, processing, pricing, merchandising, and cashiering duties according to daily demand. The associate is expected to uphold Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with coworkers, clients, customers, and management. Duties are performed with or without reasonable accommodation. The position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and donors and customers receive excellent service. Associates may progress through three levels based on certifications, proficiency across duty areas, knowledge checks, production standards, audit scores, cross-training, and mentoring or safety responsibilities.
Requirements
- 0 to 6 months of related experience and/or training.
- Ability to provide excellent customer service in a fast-paced environment.
- Basic math and reading skills.
- Ability to follow directions and work independently and as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Ability to complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item-recognition and price-suggestion tools as deployed.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds; ability to push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.
- High school diploma or GED is preferred, not required.
- No management experience is required.
- No certificates, licenses, or registrations are required.
Nice To Haves
- High school diploma or GED.
- Previous retail, cashier, or warehouse experience.
- For Level I advancement: certification and demonstrated proficiency in at least one duty area, successful completion of knowledge-check quizzes, and meeting production standards for two consecutive weeks.
- For Level II advancement: certification and demonstrated proficiency in at least three duty areas, successful completion of knowledge-check quizzes, cross-training others, 95% audit scores, and consistently meeting production standards for 30 days.
- For Level III advancement: certification and demonstrated proficiency in all five duty areas, successful completion of knowledge-check quizzes, and consistently meeting or exceeding production standards for 30 days; CPR certification is expected.
Responsibilities
- Greet donors and customers and provide friendly, helpful customer service consistent with Goodwill’s ACE culture.
- Process sales transactions accurately, including cash, credit, and other payment types, while following cash-handling policies.
- Receive, unload, and sort donated goods, assessing quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise to meet production and sales goals.
- Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
- Attend work regularly in accordance with Goodwill’s attendance policy.
- Follow safety standards and loss prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashiering, production, and sales-floor duties to support team members and daily needs.
- Participate in training and development to build knowledge of Goodwill’s mission and policies.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- May assist with new store construction and renovation efforts as needed.
- Perform other related duties to meet daily production, safety, and customer goals.
- At Level II, cross-train others and meet the stated proficiency, knowledge-check, audit-score, and production standards.
- At Level III, mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
