DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•Fort Smith, AR

3d•$11 - $0

About The Position

The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, merchandising, and selling donated goods. The role rotates among the donor door, processing, pricing, merchandising, and cashiering based on daily demand, and provides friendly, efficient service to donors and customers in keeping with Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission. The position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service. The role includes cashiering, sorting donations according to quality and usability guidelines, preparing merchandise for sale, maintaining store areas, and following safety, cash-handling, attendance, and loss-prevention procedures. Associates may also support store construction or renovation efforts and perform other related duties as assigned. Work may be performed with or without reasonable accommodation. Donated Goods Associate levels are based on certification and proficiency across duty areas. Level I requires proficiency in at least one area, completed knowledge checks, and two consecutive weeks meeting production standards. Level II requires proficiency in at least three areas, completed knowledge checks, cross-training others, 95% audit scores, and 30 days consistently meeting production standards. Level III requires proficiency in all five areas and 30 days consistently meeting or exceeding production standards; Level IIIs are also expected to mentor new hires, serve as a Safety Ambassador, lead e-commerce pulls, and become CPR certified.

Requirements

0 to 6 months of related experience and/or training; previous retail, cashier, or warehouse experience is helpful but not required.
Ability to provide excellent customer service in a fast-paced environment.
Basic math and reading skills.
Ability to follow directions, work independently, and work as part of a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item-recognition and price-suggestion tools as deployed.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Frequently lift up to 25 pounds and occasionally up to 50 pounds; push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.

Nice To Haves

High school diploma or GED preferred.
Previous retail, cashier, or warehouse experience helpful but not required.
At Level I, certification and proficiency in at least one duty area, successful completion of knowledge-check quizzes, and meeting production standards for two consecutive weeks.
At Level II, certification and proficiency in at least three duty areas, successful completion of knowledge-check quizzes, cross-training others, 95% audit scores, and consistently meeting production standards for 30 days.
At Level III, certification and proficiency in all five duty areas, successful completion of knowledge-check quizzes, and consistently meeting or exceeding production standards for 30 days; CPR certification is expected.

Responsibilities

Greet donors and customers and provide friendly, helpful service consistent with Goodwill’s ACE culture.
Process sales transactions accurately, including cash, credit, and other forms of payment, while following cash-handling policies.
Receive, unload, and sort donated goods, assessing quality and usability according to Goodwill guidelines.
Hang, tag, price, and stock donated merchandise to meet production and sales goals.
Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
Maintain regular attendance in accordance with Goodwill’s attendance policy.
Follow safety standards and loss-prevention procedures.
Help customers locate merchandise and answer questions about store policies and promotions.
Flex between cashiering, production, and sales-floor duties to support team needs.
Participate in training and development on Goodwill’s mission and policies.
Assist with new store construction and renovation efforts as needed.
Perform other related duties as assigned to meet daily production, safety, and customer goals.
At Level II, cross-train other employees; at Level III, mentor new hires, serve as a Safety Ambassador, lead e-commerce pulls, and become CPR certified.