DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, merchandising, and selling donated goods. The role rotates among the donor door, processing, pricing, merchandising, and cashiering based on daily demand. The associate provides friendly and efficient service to donors and customers at the register, in the donation area, and on the sales floor, while supporting Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission. The work is performed with or without reasonable accommodation. The role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and providing excellent service to customers and donors. Associates may progress through three levels based on certification and proficiency in designated duty areas, knowledge checks, audit scores, cross-training, mentoring, and production standards.
Requirements
- 0 to 6 months of related experience and/or training.
- Basic math and reading skills.
- Ability to provide excellent customer service in a fast-paced environment.
- Ability to follow directions, work independently, and work as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Frequently lift up to 25 lbs.; occasionally lift up to 50 lbs.; and push or pull loaded Gaylords or carts up to 150 lbs. with assistance or tools.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, cashier, or warehouse experience is helpful but not required.
Responsibilities
- Greet donors and customers and provide friendly, helpful service consistent with Goodwill’s ACE culture.
- Process sales transactions accurately, including cash, credit, and other forms of payment, while following cash-handling policies.
- Receive, unload, and sort donated goods, assessing item quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise to meet production and sales goals.
- Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
- Meet regular attendance expectations and comply with safety standards and loss prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashiering, production, and sales-floor duties to support team needs.
- Participate in training and development related to Goodwill’s mission and policies.
- Assist with new store building and renovation efforts as needed.
- Perform other assigned duties to meet daily production, safety, and customer goals.
- At Level II, cross-train others and meet the stated certification, knowledge-check, audit-score, and production standards.
- At Level III, mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
