DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•Fayetteville, AR

3d•$11 - $11

About The Position

The Donated Goods Associate supports store operations by assisting with the intake, processing, stocking, and sale of donated goods. The role provides friendly and efficient service at the register, in the donation area, and on the sales floor, rotating among donor door, processing, pricing, merchandising, and cashiering duties according to daily demand. The work is performed with or without reasonable accommodation and is expected to reflect Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in interactions with coworkers, clients, customers, and management. This position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and customers and donors receive excellent service. Advancement levels are based on certifications, demonstrated proficiency in duty areas, knowledge-check results, production standards, audit scores, and cross-training or mentoring responsibilities. Level I requires proficiency in at least one duty area and meeting production standards for two consecutive weeks. Level II requires proficiency in at least three areas, cross-training others, 95% audit scores, and meeting production standards for 30 days. Level III requires proficiency in all five areas and meeting or exceeding production standards for 30 days; Level IIIs are also expected to mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.

Requirements

0 to 6 months of related experience and/or training.
Ability to provide excellent customer service in a fast-paced environment.
Basic math and reading skills.
Ability to follow directions and work independently as well as with a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Frequently lift up to 25 pounds; occasionally lift up to 50 pounds; and push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.

Nice To Haves

High school diploma or GED preferred.
Previous retail, cashier, or warehouse experience is helpful but not required.

Responsibilities

Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
Accurately process register transactions, including cash, credit, and other payment types, while following cash-handling policies.
Receive, unload, and sort donated goods, assessing quality and usability according to Goodwill guidelines.
Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
Meet regular attendance expectations under Goodwill’s attendance policy.
Follow safety standards and loss-prevention procedures.
Help customers locate merchandise and answer questions about store policies and promotions.
Flex between cashier, production, and sales-floor duties to support team needs.
Participate in training and development related to Goodwill’s mission and policies.
May assist with new-store construction and renovation efforts as needed.
Perform other related duties as assigned to meet daily production, safety, and customer goals.
At Level II, cross-train other team members.
At Level III, mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.