DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•Jacksonville, AR

1d•$11 - $0•Onsite

About The Position

The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, merchandising, and selling donated goods. The role provides friendly and efficient service to donors and customers at the register, donation area, and sales floor, and rotates among donor door, processing, pricing, merchandising, listing, and cashiering based on daily demand. The associate follows Goodwill’s Amazing Customer Experience (ACE) culture, Values, Mission, safety standards, cash-handling policies, and loss-prevention procedures. The position is performed with or without reasonable accommodation. The role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by ensuring donated goods are processed efficiently and donors and customers receive excellent service. Associates may advance through three proficiency levels based on certifications, demonstrated skills in duty areas, knowledge checks, audit scores, and production standards. Level III associates are expected to mentor new hires, serve as a Safety Ambassador, act as an e-commerce pull lead, and become CPR certified.

Requirements

0 to 6 months of related experience and/or training.
Basic math and reading skills.
Ability to provide excellent customer service in a fast-paced environment.
Ability to follow directions, work independently, and work as part of a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Ability to frequently lift up to 25 lbs. and occasionally lift up to 50 lbs.; ability to push or pull loaded Gaylords or carts up to 150 lbs. with assistance or tools.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
For Level I: certification and proficiency in at least one duty area, successful completion of knowledge-check quizzes, and meeting production standards for two consecutive weeks.
For Level II: certification and proficiency in at least three duty areas, successful completion of knowledge-check quizzes, ability to cross-train others, 95% audit scores, and consistently meeting production standards for 30 days.
For Level III: certification and proficiency in all five duty areas, successful completion of knowledge-check quizzes, and consistently meeting or exceeding production standards for 30 days.

Nice To Haves

High school diploma or GED preferred.
Previous retail, cashier, or warehouse experience helpful but not required.
Basic proficiency with POS systems, handheld scanners, and barcode printers; willingness to learn AI-assisted item-recognition and price-suggestion tools as deployed.

Responsibilities

Greet donors and customers and provide friendly, helpful service consistent with Goodwill’s ACE culture.
Process sales transactions accurately, including cash, credit, and other payment methods, while following cash-handling policies.
Receive, unload, and sort donated goods, assessing item quality and usability according to Goodwill guidelines.
Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
Maintain cleanliness and organization in the sales floor, donation area, stockroom, and restrooms.
Maintain regular attendance as required by Goodwill’s attendance policy.
Follow safety standards and loss-prevention procedures.
Help customers locate merchandise and answer questions about store policies and promotions.
Flex between cashiering, production, and sales-floor duties to support team members and meet daily demand.
Participate in training and development to improve knowledge of Goodwill’s mission and policies.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
May participate in new-store building and renovation efforts as needed.
Perform other related duties as assigned to meet daily production, safety, and customer goals.
At higher proficiency levels, cross-train others and, at Level III, mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.