DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas • Fayetteville, AR

6d • Onsite

About The Position

The Donated Goods Associate supports store operations by receiving, processing, stocking, and selling donated goods while providing friendly, efficient service to donors and customers at the register, donation area, and sales floor. The role rotates among donor door, processing, pricing, merchandising, and cashiering duties according to daily demand, and supports Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in interactions with coworkers, clients, customers, and management.

The position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping donated goods move efficiently through the store and ensuring donors and customers receive excellent service. Employees may advance through three levels by earning certifications, demonstrating proficiency in designated duty areas, completing knowledge checks, and meeting production and audit standards. Level III associates are also expected to mentor new hires, serve as a Safety Ambassador, act as an e-commerce pull lead, and become CPR certified.

Requirements

• 0 to 6 months of related experience and/or training.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills.
• Ability to follow directions, work independently, and work as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
• Dependable attendance.
• Ability to stand, walk, bend, stoop, and reach for extended periods.
• Ability to frequently lift up to 25 lbs. and occasionally lift up to 50 lbs.; ability to push or pull loaded Gaylords or carts up to 150 lbs. with assistance or tools.

Nice To Haves

• High school diploma or GED.
• Previous retail, cashier, or warehouse experience.

Responsibilities

• Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
• Process sales transactions accurately at the register, including cash, credit, and other forms of payment, while following cash-handling policies.
• Receive, unload, and sort donated goods and assess item quality and usability according to Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Meet regular attendance requirements under Goodwill’s attendance policy.
• Follow safety standards and loss prevention procedures.
• Help customers locate merchandise and answer questions about store policies and promotions.
• Flex between cashiering, production, and sales floor duties to support team needs.
• Participate in training and development to build knowledge of Goodwill’s mission and policies.
• Assist with new store construction and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.
• At Level II, cross-train others; at Level III, mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed