DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, merchandising, and selling donated goods. The role rotates among the donor door, processing, pricing, merchandising, and cashiering according to daily demand. Associates provide friendly and efficient service to donors and customers at the register, in the donation area, and on the sales floor, while upholding Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission. The position may be performed with or without reasonable accommodation. The role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and providing excellent service to customers and donors. Associates complete required training, HazMat awareness, and equipment certifications within 30 days of hire. Advancement levels involve certification and demonstrated proficiency across duty areas, knowledge checks, production standards, and—in higher levels—cross-training, mentoring, safety, and other responsibilities.
Requirements
- 0 to 6 months of related experience and/or training.
- Basic math and reading skills.
- Ability to provide excellent customer service in a fast-paced environment.
- Ability to follow directions and work independently and as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Frequently lift up to 25 pounds; occasionally lift up to 50 pounds; and push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, cashier, or warehouse experience is helpful but not required.
- Basic proficiency with POS systems, handheld scanners, and barcode printers.
- Willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
Responsibilities
- Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
- Process sales transactions accurately, including cash, credit, and other forms of payment, and follow cash-handling policies.
- Receive, unload, and sort donated goods, assessing quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise to meet production and sales goals.
- Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
- Maintain regular attendance as required by Goodwill’s attendance policy.
- Follow safety standards and loss prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashier, production, and sales-floor duties to support team needs.
- Participate in training and development to build knowledge of Goodwill’s mission and policies.
- May assist with new store building and renovation efforts as needed.
- Perform other related duties as assigned to meet daily production, safety, and customer goals.
- At Level II, cross-train others and meet the stated certification, knowledge-check, audit-score, and production-standard criteria.
- At Level III, mentor new hires, serve as a Safety Ambassador, act as an e-commerce pull lead, and become CPR certified.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
