DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, and selling donated goods. The associate provides friendly, efficient service at the register, in the donation area, and on the sales floor, rotating among donor door, processing, pricing, merchandising, and cashiering duties according to daily demand. The role is performed with or without reasonable accommodation and is expected to uphold Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with coworkers, clients, customers, and management. This role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and ensuring customers and donors receive excellent service. Associates may progress through three levels based on certifications, proficiency in duty areas, knowledge checks, production standards, audit scores, cross-training, mentoring, and additional responsibilities.
Requirements
- 0 to 6 months of related experience and/or training.
- Basic math and reading skills.
- Ability to provide excellent customer service in a fast-paced environment.
- Ability to follow directions and work independently and as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Frequently lift up to 25 pounds; occasionally lift up to 50 pounds; and push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, cashier, or warehouse experience is helpful but not required.
Responsibilities
- Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
- Accurately process sales transactions, including cash, credit, and other forms of payment, and follow cash-handling policies.
- Receive, unload, and sort donated goods, assessing item quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
- Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
- Maintain regular attendance as outlined in Goodwill’s attendance policy.
- Follow safety standards and loss-prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashier, production, and sales-floor duties to support team members as needed.
- Participate in training and development to improve knowledge of Goodwill’s mission and policies.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- May participate in new-store building and renovation efforts as needed.
- Perform other related duties as assigned to meet daily production, safety, and customer goals.
- At Level II, cross-train others; Level IIIs are expected to mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
