DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•North Little Rock, AR

7d•$11 - $0•Onsite

About The Position

The Donated Goods Associate supports store operations by receiving, processing, pricing, stocking, merchandising, and selling donated goods. The role rotates among the donor door, processing, pricing, merchandising, listing, and cashiering according to daily demand. Associates provide friendly, efficient service to donors and customers and uphold Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with coworkers, clients, customers, and management. The position may be performed with or without reasonable accommodation. The role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and ensuring customers and donors receive excellent service. Associates may also assist with new-store building and renovation efforts as needed and perform other related duties assigned to meet daily production, safety, and customer goals. The job includes physical, repetitive work in warehouse and retail environments, with moderate noise and occasional outdoor conditions. The position requires standing, walking, bending, stooping, reaching, and handling merchandise and loaded carts. Duties and expectations may expand with certification and proficiency across the role’s duty areas: Donor Door, Cashier, Processor, Merchandising, and Lister. Level I requires certification and proficiency in at least one area, completed knowledge-check quizzes, and meeting production standards for two consecutive weeks. Level II requires proficiency in at least three areas, completed quizzes, cross-training others, 95% audit scores, and consistently meeting production standards for 30 days. Level III requires proficiency in all five areas, completed quizzes, and consistently meeting or exceeding production standards for 30 days; Level IIIs are also expected to mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.

Requirements

Education is listed as none; a high school diploma or GED is preferred.
0 to 6 months of related experience and/or training; previous retail, cashier, or warehouse experience is helpful but not required.
Ability to provide excellent customer service in a fast-paced environment.
Basic math and reading skills.
Ability to follow directions, work independently, and work as part of a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Frequently lift up to 25 lbs.; occasionally lift up to 50 lbs.; and push or pull loaded Gaylords or carts up to 150 lbs. with assistance or tools.

Nice To Haves

High school diploma or GED.
Previous retail, cashier, or warehouse experience.

Responsibilities

Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
Process sales transactions accurately, including cash, credit, and other payment methods, and follow cash-handling policies.
Receive, unload, and sort donated goods, assessing their quality and usability according to Goodwill guidelines.
Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
Meet regular attendance expectations under Goodwill’s attendance policy.
Follow safety standards and loss prevention procedures.
Help customers locate merchandise and answer questions about store policies and promotions.
Flex between cashiering, production, and sales floor duties to support the team as needed.
Participate in training and development to improve knowledge of Goodwill’s mission and policies.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
May assist with new-store building and renovation efforts as needed.
Perform other related duties assigned to meet daily production, safety, and customer goals.
At higher levels, cross-train and mentor coworkers and, at Level III, serve as a Safety Ambassador and e-commerce pull lead and become CPR certified.