Donated Goods Manager 030
About The Position
The Donated Goods Manager leads and directs operations at an assigned location to maximize revenue, effectiveness, and profitability while maintaining customer satisfaction and employee morale. The manager is expected to represent the organization with honesty and integrity and ensure business activities are transparent and ethical. The role supervises the Donated Goods Assistant Manager, Donated Goods Supervisor, other Donated Goods staff, program participants, and volunteers, and reports to the Donated Goods Director or a District Sales Manager. The position oversees store operations, budgets, personnel, customer service, safety, donated assets and cash, material handling, inventory, equipment and systems, reporting, and transportation-related procedures where applicable. It supports Goodwill’s Work Services and volunteer programs and may involve coverage at alternative locations, training, reasonable-suspicion processes, or responsibility for more than one retail store. The work schedule is flexible and may include weekends, holidays, and evenings. The environment has variable conditions, including occasional semi-severe temperatures ranging from 45 to 115 degrees.
Requirements
- Accredited associate degree or equivalent; experience may substitute for education on a two-years-of-experience-to-one-year-of-education basis.
- Five years of management-level experience in a related field.
- At least two years of experience interviewing and hiring entry-level employees and managing employee performance, including separations.
- Knowledge of general management and supervision principles, including interviewing, disciplinary actions, and separations for cause.
- Knowledge of cash handling and banking procedures, customer service practices, safety and security, inventory control, and organizational and planning practices.
- Excellent computer skills and ability to motivate people, instill accountability, and achieve results.
- Excellent command of written and spoken English and ability to communicate effectively in both forms.
- Ability to interact with people with disabilities or other barriers to employment in support of the Agency mission.
- Ability to interview, hire, train, coach, supervise, and monitor employees.
- Ability to work effectively across departments and with diverse work groups, multitask, and solve problems within prescribed policies.
- Ability to prioritize work and solve problems effectively under pressure; the role involves heavy emotional effort in interactions with peers, supervisors, subordinates, donors, and retail customers.
- Access to reliable transportation, a valid and current driver’s license, and valid and current automobile insurance in the driver’s name.
- Ability to ambulate, reach, lift up to 35 pounds, bend and lift from the waist, stand for long periods, and maintain good eye-hand coordination and dexterity in the upper extremities and torso.
Nice To Haves
- Bilingual ability in Spanish is desirable.
Responsibilities
- Direct and monitor store operations to grow revenue and meet monthly sales, payroll, production, and operating-expense budgets.
- Develop and carry out action plans to address shortfalls against budgeted outcomes.
- Select, train, coach, schedule, supervise, and monitor employees, program participants, and volunteers; administer discipline in accordance with Agency policies and procedures.
- Promote excellent customer service and handle customer and donor complaints fairly and impartially.
- Maintain a safe working and shopping environment; monitor safe operation of Agency property and equipment, provide safety training, and ensure accident reporting and compliance with the Agency safety program, OSHA, and IIPP.
- Accurately handle donated assets and funds, including daily deposits, banking, and change.
- Ensure operations follow established material handling and processing practices.
- Train staff in and monitor daily use of systems and equipment assigned to locations.
- Maintain inventory accuracy, including Goods Issue, Goods Receipt, product pricing, and merchandise labeling.
- Achieve daily production, revenue, and expense-control goals.
- Submit required reports and documentation on time, including supply orders, labor planners, bi-monthly reports, performance coaching and evaluations, and personnel records.
- Where applicable, maintain records and pre-inspection trip sheets, conduct vehicle inspections, and ensure use of the Electronic Logging Device to track Hours of Service.
- Prioritize pickup and delivery schedules to meet the needs of retail stores and Donation Express.
- Coach and train team members according to Goodwill business practices and uphold the organization’s mission and values.
- Support the Agency’s Work Services and volunteer programs in accordance with Goodwill’s Mission.
- Travel as needed for alternative-location coverage, training, and the reasonable-suspicion process.
- Maintain regular attendance to perform the essential functions of the job.
- Assist with special projects and related tasks assigned by the Donated Goods Director and/or District Sales Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
