DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations through the intake, processing, stocking, and sale of donated goods. The role delivers friendly, efficient service at the register, donation area, and sales floor, rotating among donor door, processing, pricing, merchandising, and cashiering duties based on daily demand. The associate is expected to uphold Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in interactions with coworkers, clients, customers, and management. Duties are performed with or without reasonable accommodation. This position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and providing excellent service to donors and customers. Advancement through the Donated Goods Associate levels is based on certifications, proficiency in duty areas, knowledge checks, training and mentoring contributions, audit scores, and production standards.
Requirements
- Related experience and/or training: 0 to 6 months.
- Ability to provide excellent customer service in a fast-paced environment.
- Basic math and reading skills.
- Ability to follow directions and work independently and as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
- Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item recognition and price-suggestion tools as deployed.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Frequently lift up to 25 pounds and occasionally lift up to 50 pounds; push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, cashier, or warehouse experience is helpful but not required.
Responsibilities
- Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
- Accurately process cash, credit, and other sales transactions while following cash-handling policies.
- Receive, unload, and sort donated goods, determining item quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
- Maintain cleanliness and organization in the sales floor, donation area, stockroom, and restrooms.
- Attend work regularly as required by Goodwill’s attendance policy.
- Follow safety standards and loss prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashier, production, and sales floor duties to support team needs.
- Participate in training and development to improve knowledge of Goodwill’s mission and policies.
- May assist with new store building and renovation efforts as needed.
- Perform other related duties as assigned to meet daily production, safety, and customer goals.
- At Level II, cross-train others after meeting the stated certification, proficiency, knowledge-check, audit-score, and production requirements.
- At Level III, mentor new hires, serve as a Safety Ambassador, act as an e-commerce pull lead, and become CPR certified.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
