DONATED GOODS ASSOCIATE
About The Position
The Donated Goods Associate supports store operations by receiving, processing, stocking, and selling donated goods. The role provides friendly, efficient service at the register, donation area, and sales floor while upholding Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission. Work rotates among donor door, processing, pricing, merchandising, and cashiering according to daily needs. The position may be performed with or without reasonable accommodation. The role contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donated goods efficiently and ensuring customers and donors receive excellent service. Associates may progress through three levels based on certifications, proficiency across duty areas, quiz completion, audit scores, training others, and production standards. Level III associates are expected to mentor new hires, serve as a Safety Ambassador and e-commerce pull lead, and become CPR certified.
Requirements
- 0 to 6 months of related experience and/or training.
- Ability to provide excellent customer service in a fast-paced environment.
- Basic math and reading skills.
- Ability to follow directions and work independently as well as part of a team.
- Willingness to learn Goodwill standards for donations, pricing, and sales.
- Dependable attendance.
- Ability to stand, walk, bend, stoop, and reach for extended periods.
- Ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds.
- Ability to push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.
Nice To Haves
- High school diploma or GED.
- Previous retail, cashier, or warehouse experience.
- Basic proficiency with POS systems, handheld scanners, and barcode printers.
- Willingness to learn AI-assisted item recognition and price-suggestion tools as they are deployed.
Responsibilities
- Greet donors and customers and provide friendly, helpful service consistent with Goodwill’s ACE culture.
- Process sales transactions accurately, including cash, credit, and other forms of payment, while following cash-handling policies.
- Receive, unload, and sort donated goods, assessing item quality and usability according to Goodwill guidelines.
- Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
- Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
- Maintain regular attendance in accordance with Goodwill’s attendance policy.
- Follow safety standards and loss-prevention procedures.
- Help customers locate merchandise and answer questions about store policies and promotions.
- Flex between cashiering, production, and sales-floor duties to support team members and daily needs.
- Participate in training and development concerning Goodwill’s mission and policies.
- May assist with new-store building and renovation efforts as needed.
- Perform other related duties assigned to meet daily production, safety, and customer goals.
- Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
