DONATED GOODS ASSOCIATE

Goodwill Industries of Arkansas•Conway, AR

3d•$11 - $11•Onsite

About The Position

The Donated Goods Associate supports store operations by receiving, processing, stocking, and selling donated goods. The role provides friendly, efficient service to donors and customers at the register, donation area, and on the sales floor. Associates rotate among the donor door, processing, pricing, merchandising, and cashiering according to daily needs, and uphold Goodwill’s Amazing Customer Experience (ACE) culture, values, and mission in interactions with coworkers, clients, customers, and management. The position contributes to Goodwill’s mission of Changing Lives Through Education, Training, and Employment by helping process donations efficiently and provide excellent service. The job may also involve new-store construction or renovation efforts. Work is described as highly repetitive and highly physical, with exposure to retail and warehouse settings, moderate noise, and occasional outdoor conditions. The role has three proficiency levels. Level I requires certification and proficiency in at least one duty area, successful completion of knowledge-check quizzes, and meeting production standards for two consecutive weeks. Level II requires proficiency in at least three duty areas, successful completion of quizzes, cross-training others, 95% audit scores, and consistently meeting production standards for 30 days. Level III requires proficiency in all five duty areas, successful completion of quizzes, and consistently meeting or exceeding production standards for 30 days; Level IIIs are also expected to mentor new hires, serve as a Safety Ambassador, lead e-commerce pulls, and become CPR certified.

Requirements

0 to 6 months of related experience and/or training.
Ability to provide excellent customer service in a fast-paced environment.
Basic math and reading skills.
Ability to follow directions, work independently, and work as part of a team.
Willingness to learn Goodwill standards for donations, pricing, and sales.
Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
Basic proficiency with POS systems, handheld scanners, and barcode printers, and willingness to learn AI-assisted item-recognition and price-suggestion tools as deployed.
Dependable attendance.
Ability to stand, walk, bend, stoop, and reach for extended periods.
Ability to frequently lift up to 25 pounds and occasionally lift up to 50 pounds; ability to push or pull loaded Gaylords or carts up to 150 pounds with assistance or tools.

Nice To Haves

High school diploma or GED preferred.
Previous retail, cashier, or warehouse experience is helpful but not required.

Responsibilities

Greet donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
Process sales transactions accurately at the register, including cash, credit, and other forms of payment, while following cash-handling policies.
Receive, unload, and sort donated goods, determining item quality and usability according to Goodwill guidelines.
Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
Maintain regular attendance as outlined in Goodwill’s attendance policy.
Follow safety standards and loss-prevention procedures.
Help customers locate merchandise and answer questions about store policies and promotions.
Flex between cashiering, production, and sales-floor duties as needed to support team members.
Participate in training and development related to Goodwill’s mission and policies.
Participate in new-store building and renovation efforts as needed.
Perform other related duties as assigned to meet daily production, safety, and customer goals.