Domestic Lead

AIT Worldwide Logistics, Inc. • Kansas City, MO

1d

About The Position

The Domestic Lead is responsible for efficiently moving shipments from origin to destination by identifying and selecting appropriate, cost-effective domestic routing, including airfreight, LTL, and FTL. The role also supports branch operations and serves as the primary contact for cartage, including pickups and deliveries through the in-house cartage partner, and warehouse and dock operations.

The Domestic Lead assists the Domestic Supervisor with department functions and works closely with the warehouse team. The role handles quoting, tracking, and tracing domestic freight, manages routing and daily reports, helps resolve escalations, and supports process improvements. It also contributes to onboarding, training, employee development, project rollouts, goal monitoring, and client communication.

Requirements

• High school degree or equivalent.
• At least 5 years of experience in freight forwarding, domestic forwarding, ground carriers, commercial airlines, and cartage.
• Knowledge of regulations and compliance procedures associated with freight forwarding, domestic forwarding, ground carriers, commercial airlines, and cartage.
• Strong understanding of freight forwarding routing and quoting.
• Strong knowledge of IATA and TSA regulations.
• Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements.
• Computer literacy and knowledge of Microsoft Word and Excel.
• Ability to interact effectively with personnel at all levels of employment.

Nice To Haves

• Associate's degree.
• At least 2 years of experience with SAP, AS400, and CargoWise.

Responsibilities

• Assist the Domestic Supervisor in managing department functions and work with the warehouse team on inbound labels and paperwork and driver check-in.
• Quote, track, and trace domestic air and ground freight shipments for more challenging accounts on a daily basis.
• Track overhead shipments daily and route them accordingly.
• Manually review the OPS Routing queue throughout the day.
• Manage daily reports, including milestones and dock checks.
• Assist with escalation requests, research and address employee issues, and update processes to implement resolutions and support continuous improvement.
• Take an active role in onboarding new team members and provide team training and development.
• Assist the Operations Supervisor with project rollouts as needed.
• Communicate quarterly and annual goals and monitor employees’ progress toward those goals.
• Proactively communicate with clients regarding freight status.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Medical insurance
• Prescription coverage
• Health Savings Account
• Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Life insurance
• AD&D coverage
• Disability coverage
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• 10 to 20 days of vacation depending on tenure
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays, plus Veterans Day for veterans
• Potential bonus based on business and/or individual performance metrics, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED