Domestic Dispatch

Langham Logistics, Inc•Indianapolis, IN

5d•Onsite

About The Position

The Domestic Operations Dispatcher supports Langham’s goals for customer service, quality, process improvement, and profitability by helping customers manage the movement of supply chain materials and ensuring pickups and deliveries are completed as required and without damage. The dispatcher is responsible for shipment outcomes, including meeting customer expectations for pickup, delivery, and pricing. Duties and hours may fluctuate with daily demand and departmental needs, and assignments may vary with experience and performance. Based on experience and competency, a dispatcher may take a lead role for one or more accounts. The role includes front-line customer support, tendering shipments for daily compliance, negotiating carrier rates, interpreting customer rate contracts, rating shipments using agreed tariffs, confirming contract rates are applied correctly, and obtaining proofs of delivery. The dispatcher also coordinates carriers, troubleshoots shipment issues, maintains customer and carrier relationships, and collaborates with Langham sales and internal departments. This is an onsite, Monday–Friday, first-shift position, with rotating on-call duties.

Requirements

High school diploma.
Effective analytical, problem-solving, and decision-making skills, including gathering and analyzing information and drawing conclusions.
Effective verbal, written, and interpersonal communication skills.
Customer service orientation.
Ability to read, interpret, and use forms and other visual instructions.
Proactive approach to identifying and alerting others to potential project or process problems.
Strong attention to detail and accuracy; initiative and ability to work with little supervision.
Ability to prioritize, organize tasks and time, and follow up while working efficiently and promptly.
Ability to manage multiple requests and deadlines and work effectively as part of a team.
Ability to negotiate with and influence others and resolve conflicts.
Proficiency with basic computer skills, including Microsoft Word, Excel, email, internet use, and data entry.
Proficiency in basic mathematics.
Ability to work proficiently with computers and other office equipment.
Ability to perform work that involves spending most of the time sitting and using computers and telephones.

Nice To Haves

Some post-secondary education.
One to two years of experience in the transportation or logistics industry.

Responsibilities

Assign carriers to transport freight according to customer requirements.
Troubleshoot and resolve shipment problems.
Respond to emails and voicemails in a timely manner.
Ensure selected carriers operate in compliance and address and resolve issues.
Negotiate carrier rates and spot quotes.
Negotiate with carriers and resolve problems.
Verify carrier charges and rate shipments using agreed-upon tariffs.
Ensure carriers follow customers’ corporate quality procedures.
Ensure federal and state safety and security requirements and regulations are followed during shipments.
Communicate Langham policies and philosophies to establish mutual understanding of expectations.
Collaborate with Langham sales to communicate shipment status and provide seamless service.
Proactively inform Langham sales of potential leads and issues that could affect sales relationships.
Help other Operations Dispatchers and CSRs troubleshoot and resolve carrier or customer problems.
Be available for rotating on-call duties.
Promote positive communication across Langham departments to improve collaboration and reduce inefficiencies.
Ensure internal activities follow Langham quality and process procedures.
Provide front-line support, complete daily compliance tendering, interpret customer rate contracts, apply agreed tariffs and contract rates, and obtain proofs of delivery.