Document Production Workflow Coordinator - 1st Shift (Onsite)

RR Donnelley • Wheeling, WV

2d • $18 - $26 • Onsite

About The Position

The Document Production Workflow Coordinator delivers timely and accurate intermediate-to-advanced document production and customer service. The role requires the ability to assess documents, identify and correct issues involving proofreading, edits, conversions, formatting, creation, and comparisons, and use document-production software with speed and accuracy in a high-volume, deadline-driven environment. The coordinator may train team members and coordinate day-to-day workflow within a shift or site.

The position is onsite and scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. Work takes place in a professional environment, requires business-casual attire, and involves sitting all or most of the time. Overtime may be required as needed.

Requirements

• Bachelor's degree or equivalent, with years of experience able to substitute.
• At least 3 years of prior office, proofreading, word-processing, or document-production experience.
• Advanced knowledge of Microsoft Office and ability to technically troubleshoot software used for the business or client.
• Advanced knowledge of document-production and/or proofreading procedures and generally accepted practices.
• Extensive experience with business terminology, document-production and/or proofing formats, and efficient use of reference resources.
• Attention to detail and commitment to accuracy and quality; ability to coordinate across a team and manage multiple projects while maintaining quality.
• Excellent verbal, written, and interpersonal communication skills for professional, customer-service-oriented communication with clients and team members.
• Ability to work in a fast-paced, deadline-driven team environment.
• Good judgment, organization, decision-making, and problem-solving skills, including knowing when to escalate issues.
• Ability to ask for and follow directions, work independently and collaboratively, and stay motivated to ensure personal production.
• Ability to communicate about job or deadline issues with team members, the Lead, Supervisor, Manager, and/or client.
• Ability to meet deadlines and complete projects promptly.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to work effectively with diverse, multifunctional teams and maintain a positive, self-motivated attitude.
• Ability to work sitting all or most of the time.
• Ability to work overtime as needed.

Nice To Haves

• Microsoft Office (Word, Excel, PowerPoint) certification.

Responsibilities

• Intake client work requests, clarify instructions, negotiate deadlines, and seek alternative solutions when needed.
• Prioritize and coordinate work across the team, balancing multiple projects and addressing escalated deadlines or issues according to established guidelines.
• Serve as a leading resource for team questions about document production, proofreading, and quality assurance.
• Identify and correct errors in complex business documents and ensure the quality of returned work.
• Detect formatting and compositional errors and verify that citations are properly formatted.
• Compare corrected document proofs against markups for quality assurance.
• Monitor team adherence to formatting standards, proofreading marks, and reference-resource practices, taking the client's business environment into account.
• Model professional expectations when team members work with client requesters and requests, including meeting deadlines and delivering high-quality work.
• Develop and deliver ongoing training for new and existing team members on established processes and document-production trends or processes.
• Coordinate production across shifts to meet or exceed client expectations for quality, timeliness, and service.
• Train more junior staff members as needed.
• Communicate job or deadline issues promptly and professionally with the manager and/or client.
• Assist the Lead, Supervisor, or Manager with administrative procedures and systems affecting team members.
• Facilitate team adherence to company policies covering conduct, attire, performance, and attendance.
• Work collaboratively and communicate openly and flexibly with colleagues across the team.
• Recommend individual development goals, training, or performance expectations to the Lead, Supervisor, or Manager to improve team skills and output quality.
• Interact with clients in person, by phone, or electronically, and follow company and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level