Document Production Workflow Coordinator - 1st Shift (Onsite)

RR Donnelley • Wheeling, WV

1d • Onsite

About The Position

The Document Production Workflow Coordinator provides timely and accurate intermediate-to-advanced document production and customer service. The role requires assessing documents, detecting and correcting errors, and performing proofreading, editing, conversion, formatting, creation, and comparison work. The coordinator uses advanced software skills and works with speed and accuracy in a high-volume, deadline-driven environment. The role may involve training team members and coordinating daily workflow within a shift or site.

The position is onsite and scheduled for the first shift, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern. Work takes place in a professional environment with business casual attire. The role requires sitting all or most of the time, and overtime may be needed. Sites may operate up to 24/7, though shift requirements vary by site.

Requirements

• Bachelor’s degree or equivalent; years of experience may substitute.
• At least 3 years of prior office, proofreading, word-processing, or document-production experience.
• Advanced knowledge of Microsoft Office and the ability to troubleshoot applicable business/client software, including Word, Excel, and PowerPoint.
• Advanced knowledge of document-production and/or proofreading procedures and generally accepted practices.
• Extensive experience with business terminology, document production and/or proofreading formats, and efficient use of reference resources.
• Strong attention to detail, accuracy, and quality, with the ability to coordinate across a team and handle multiple projects simultaneously.
• Excellent verbal, written, and interpersonal communication skills for professional, customer-service-oriented interaction with clients and team members.
• Ability to work in a fast-paced, deadline-driven team environment.
• Good judgment, organizational skills, sound decision-making, and a solutions-oriented approach, including knowing when to ask for or follow directions.
• Ability to work independently and collaboratively, with self-motivation to complete production work.
• Ability to communicate job or deadline issues to team members, the Lead, Supervisor, Manager, and/or client.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Good problem-solving skills and ability to escalate issues to a supervisory level when appropriate.
• Ability to interact effectively with people from diverse and multifunctional backgrounds.
• Self-motivation and a positive, can-do attitude.
• Ability to work sitting all or most of the time.
• Ability to work overtime as needed.

Nice To Haves

• Microsoft Office suite certification.

Responsibilities

• Intake client work requests, clarify job instructions, negotiate deadlines, and seek alternate solutions to deadline requests when needed.
• Prioritize and coordinate work across the team, balancing multiple projects and addressing escalated deadlines or issues according to established guidelines.
• Serve as a leading resource for team questions about document production, proofreading, and quality assurance.
• Identify and correct errors in complex business documents and detect formatting and compositional errors.
• Verify that citations are properly formatted and compare corrected proofs against markups for quality assurance.
• Follow and monitor team adherence to formatting standards, accepted proofreading marks, and standard reference resources, while considering the client’s business environment.
• Model professional expectations when team members interact with client requesters and handle client work, including meeting deadlines and delivering high-quality work.
• Develop and deliver ongoing training for new and existing team members on established processes and emerging document-production trends or processes.
• Coordinate work within and between shifts to deliver client work that meets or exceeds quality, timeliness, and service expectations.
• Train more junior staff members as needed.
• Communicate job or deadline issues promptly and professionally to the manager and/or client.
• Assist the Lead, Supervisor, or Manager with administrative procedures and systems affecting team members.
• Facilitate team adherence to company policies concerning conduct, attire, performance, and attendance.
• Collaborate with team members through open and flexible communication.
• Recommend individual development goals, training, or performance expectations to the Lead, Supervisor, or Manager to improve team skills and output quality.
• Interact with clients in person, by phone, or electronically, and follow company and client-site policies.
• Use equipment and supplies cost-efficiently.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level