Print Production Workflow Coordinator

RR Donnelley • Boston, MA

11h • Onsite

About The Position

The Print Production Workflow Coordinator delivers client service by managing and executing print production, reprographics, copy, and office services operations in a professional corporate environment. As the primary onsite print production resource, this person independently manages workflow, prioritizes projects, and ensures print and document production requests are completed accurately, efficiently, and on time. The role is highly visible and client-facing, requiring autonomy, strong client relationships, and adaptability to changing office services and hospitality support needs.

The position is fully onsite in Back Bay, Boston, Massachusetts, and follows a 40-hour Monday–Friday schedule from 8 a.m. to 5 p.m., with a one-hour lunch break. The role includes opportunities for mentoring, cross-training, and exposure to additional service lines within the broader Williams Lea and RRD network in Boston.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in print production, reprographics, and copy services in a corporate, legal, financial services, or professional services environment.
• Strong hands-on experience operating production print and reprographics equipment.
• Ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision.
• Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects.
• Basic understanding of conference room support, meeting services, and hospitality functions.
• Professional appearance and demeanor and ability to work in a highly visible, client-facing environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential and sensitive information.
• Problem-solving ability and sound decision-making skills.
• Intermediate computer skills and proficiency in Microsoft Office.
• Self-motivated, dependable, and able to work independently as the sole onsite resource.

Nice To Haves

• Experience supporting legal, financial, consulting, or other professional services environments.
• Experience working in a standalone onsite print center or independently managed office services operation.
• Familiarity with mail services, shipping and receiving, and meeting support services.
• Previous exposure to hospitality or workplace services functions.

Responsibilities

• Independently manage daily print, copy, reprographics, and document production operations as the sole onsite print production professional.
• Coordinate and execute high-volume and complex print production requests accurately, to quality standards, and within deadlines.
• Assess incoming requests and select effective production methods, equipment, and resources.
• Monitor and prioritize workflow while managing multiple projects and competing deadlines.
• Conduct quality assurance reviews of deliverables.
• Build and maintain strong client stakeholder relationships through responsive, professional service.
• Read, interpret, and fulfill requests received by email, phone, service tickets, and in person.
• Maintain production equipment by replenishing paper, toner, and supplies and coordinating service support when needed.
• Maintain logs, operational reports, and workflow documentation, and produce required reports on schedule.
• Communicate project status, priorities, deadlines, and potential issues proactively to clients and management.
• Support office services as needed, including reception, copy, reprographics, print, scanning, food and beverage, and mail services.
• Assist with conference room readiness, basic audio/visual setup, room configurations, and meeting support.
• Provide hospitality support, including maintaining pantries, kitchens, and common areas as business needs evolve.
• Resolve issues independently using sound judgment and escalate concerns appropriately when necessary.
• Follow Williams Lea and client-site policies, procedures, and service standards.
• Use equipment, materials, and supplies cost-effectively and efficiently.
• Lift and move paper, boxes, and production materials weighing up to 50 pounds as required.
• Train new employees on policies and procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED