Print Production Workflow Coordinator

RR Donnelley•Boston, MA

2h•$21 - $29•Onsite

About The Position

The Print Production Workflow Coordinator delivers client service by managing and executing print production, reprographics, copy, and office services operations in a professional corporate environment. As the primary onsite print production resource, this person independently manages workflow, prioritizes projects, and ensures print and document production requests are completed accurately, efficiently, and on deadline. The role is highly visible and client-facing, and requires an experienced print production professional who can work autonomously, maintain strong client relationships, and adapt to changing office services and hospitality support needs. The position offers opportunities for professional growth within the Williams Lea and RRD network in Boston, including mentoring, cross-training, and exposure to additional service lines. The role also supports office services and hospitality functions as business needs evolve.

Requirements

High school diploma or equivalent.
Minimum of 3–5 years of experience in print production, reprographics, and copy services within a corporate, legal, financial services, or professional services environment.
Strong hands-on experience operating production print and reprographics equipment.
Ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision.
Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects.
Basic understanding of conference room support, meeting services, and hospitality functions.
Professional appearance and demeanor, with the ability to thrive in a highly visible client-facing environment.
Strong customer service and relationship-building skills.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to handle confidential and sensitive information.
Proven problem-solving abilities and sound decision-making skills.
Intermediate computer skills and proficiency in Microsoft Office.
Self-motivated and dependable, with the ability to work independently as the sole onsite resource.

Nice To Haves

Experience supporting legal, financial, consulting, or other professional services environments.
Experience working in a standalone onsite print center or independently managed office services operation.
Familiarity with mail services, shipping and receiving, and meeting support services.
Previous exposure to hospitality or workplace services functions.

Responsibilities

Serve as the sole onsite print production professional and independently manage daily print, copy, reprographics, and document production operations.
Coordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery.
Assess incoming requests and determine effective production methods, equipment, and resources.
Monitor and prioritize workflow while managing multiple projects and competing deadlines.
Conduct quality assurance reviews to ensure deliverables meet client expectations and established standards.
Build and maintain strong relationships with client stakeholders through professional, responsive, solution-oriented service.
Read, interpret, and fulfill requests received by email, phone, service tickets, and in-person interactions.
Maintain production equipment, replenish paper, toner, and supplies, and coordinate service support as needed.
Maintain required logs, operational reports, and workflow documentation, and produce reports on schedule.
Communicate proactively with clients and management about project status, priorities, deadlines, and potential issues.
Support office services functions, including reception, copy, reprographics, print, scanning, food and beverage, and mail services as needed.
Assist with conference room readiness, basic audio/visual setup, room configurations, and meeting support.
Provide hospitality support, including maintaining pantries, kitchens, and common areas as business needs evolve.
Resolve issues independently using sound judgment and escalate concerns appropriately when necessary.
Adhere to Williams Lea and client site policies, procedures, and service standards.
Use equipment, materials, and supplies cost-effectively and efficiently.
Lift and move paper, boxes, and production materials weighing up to 50 lbs. as required.
Train new employees on policies and procedures.