Document Production Workflow Coordinator - 2nd Shift (Hybrid)
About The Position
The Document Production Workflow Coordinator delivers timely, accurate, intermediate-to-advanced document production and customer service in a high-volume, high-pressure environment. The role requires advanced software aptitude and the ability to assess documents, identify needed corrections, and perform proofing, editing, conversion, formatting, creation, and comparison work. The coordinator may train team members and coordinate day-to-day workflow within a shift or site. The position receives and clarifies client work requests, negotiates deadlines, prioritizes work across the team, and balances multiple projects, including escalated deadlines and issues. It also supports team performance and skill development, provides ongoing training, and coordinates production across shifts to meet or exceed client expectations for quality, timeliness, and service.
Requirements
- Bachelor’s degree or equivalent, with years of experience able to substitute.
- Minimum of 3 years of related office experience with document production and preparation.
- Advanced knowledge of Microsoft Office, including programs such as PowerPoint, Excel, and Visio.
- Excellent verbal, written, and interpersonal communication skills to communicate professionally and in a customer service-oriented manner with clients and team members.
- Ability to work independently and collaboratively as part of a team, and self-motivation to ensure personal production.
- Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information.
Responsibilities
- Intake client work requests, clarify job instructions, negotiate deadlines, and seek alternate solutions when needed.
- Prioritize work requests across the team and coordinate multiple projects according to experience and established guidelines, particularly when deadlines or issues are escalated.
- Create and edit documents, mail merges, charts, graphs, and tables.
- Scan and clean up documents using scanner equipment and appropriate software.
- Convert and clean documents from other software applications.
- Evaluate personnel performance with the AM and assist in developing and improving individual and team skills.
- Model professional expectations for team members in interactions with client requesters and in handling work requests, including meeting deadlines and delivering high-quality work.
- Develop and deliver ongoing training for new and existing team members on current processes and new trends or processes for presentation work.
- Facilitate focus and coordination within and between shifts to deliver work that meets or exceeds client expectations for quality, timeliness, and service.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
