Document Production Workflow Coordinator - 1st Shift (Hybrid)

RR Donnelley • Wheeling, WV

1d • Hybrid

About The Position

The Document Production Workflow Coordinator provides exceptional customer service by delivering timely and accurate intermediate- to advanced-level document production. The role requires the ability to assess documents, identify needed corrections, and perform proofing, editing, conversion, formatting, creation, and comparison work. Coordinators use advanced software skills and work quickly and accurately in a high-volume, high-pressure production environment. They may train team members and coordinate day-to-day workflow within a shift or site.

The schedule is Monday through Friday, 11 a.m. to 8 p.m. The coordinator takes client work requests, clarifies instructions, negotiates deadlines, and prioritizes and balances projects across the team. The role also includes producing and correcting documents, supporting personnel development and ongoing training, and coordinating across shifts to deliver quality work on time and meet client expectations.

Requirements

• Bachelor’s degree or equivalent, with years of experience able to substitute.
• At least 3 years of related office experience with document production and preparation.
• Advanced knowledge of Microsoft Office, including programs such as PowerPoint, Excel, and Visio.
• Excellent verbal and written communication and interpersonal skills for communicating questions or suggestions professionally and with a customer-service orientation.
• Ability to work independently and collaboratively as part of a team, with self-motivation to ensure personal production.
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information.

Responsibilities

• Intake client work requests, clarify job instructions, and negotiate deadlines with requesters.
• Seek alternate solutions to deadline requests as needed.
• Prioritize work requests across the team and coordinate and balance multiple projects according to experience and established guidelines, particularly for escalated deadlines or issues.
• Create and edit documents, mail merges, charts, graphs, and tables.
• Scan and clean up documents using scanner equipment and appropriate software.
• Convert and clean documents from other software applications.
• Evaluate personnel performance with the AM and assist with developing and improving individual and team skills.
• Model professional expectations for team members interacting with client requesters and handling client work, including meeting deadlines and delivering high-quality work.
• Develop and deliver ongoing training for new and existing team members on established processes and new presentation-work trends or processes.
• Facilitate focus and coordination within and between shifts to produce client deliverables that meet or exceed expectations for quality, timeliness, and service.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level