Document Production Workflow Coordinator - 1st Shift (Hybrid)
About The Position
The Document Production Workflow Coordinator provides timely and accurate intermediate- to advanced-level document production and customer service. The role assesses documents and identifies corrections involving proofing, editing, conversion, formatting, creation, and comparison. It requires advanced aptitude with document-production software and the ability to work quickly and accurately in a high-volume, high-pressure production environment. The coordinator may train team members and coordinate day-to-day workflow within a shift or site. The role receives and clarifies client work requests, negotiates deadlines, identifies alternative solutions when needed, and prioritizes and balances work across the team. It also creates and edits a range of documents and supports team performance, training, and coordination across shifts to meet client expectations for quality, timeliness, and service. The posted schedule is Monday through Friday, 11 a.m. to 8 p.m. The posting also identifies the shift as second shift. The position is hybrid. The listed pay range is $18.22–$25.53 per hour.
Requirements
- Bachelor’s degree or equivalent, with years of experience able to substitute.
- At least 3 years of related office experience in document production and preparation.
- Advanced knowledge of Microsoft Office, including programs such as PowerPoint, Excel, and Visio.
- Excellent verbal, written, and interpersonal communication skills to communicate questions and suggestions professionally and with a customer-service focus.
- Ability to work independently and collaboratively as part of a team, with motivation to ensure personal production.
- Ability to work in a fast-paced, deadline-driven team environment while handling sensitive or confidential documents and information.
Responsibilities
- Intake client work requests, clarify job instructions, negotiate deadlines, and seek alternative solutions to deadline requests as needed.
- Prioritize and coordinate work requests across the team, balancing multiple projects according to experience and established guidelines, particularly when deadlines or issues are escalated.
- Create and edit documents, mail merges, charts, graphs, and tables.
- Scan and clean up documents using scanner equipment and appropriate software.
- Convert and clean documents from other software applications.
- Evaluate personnel performance with the AM and assist with developing and improving individual and team skills.
- Model professional expectations for team members in handling client requests and work, meeting deadlines, and delivering high-quality work.
- Develop and deliver ongoing training for new and existing team members on processes and new trends or processes for presentation work.
- Facilitate focus and coordination within and between shifts to deliver client work that meets or exceeds expectations for quality, timeliness, and service.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
